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CUSTOMER SERVICE
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FAQs: General

FAQs: Bills and Payments

How do I arrange to start service to my home or business?

Contact our office approximately five business days before the property closing or move at 239.348.0248. You can email, fax (239.348.3740), or drop off completed applications at our office. Please make sure to include your name, phone number and a clear copy of your driver's license with your application.

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When is your office open?

Our office is open 8:00 a.m. to 5:00 p.m., Monday through Friday; this is the best time to call with standard questions. Emergencies are responded to around the clock; please call 239.348.0248 to report service disruptions, waterline breaks or other urgent issues.

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Where are you located?

Customer Service is located in La Piazza at 5076 Annunciation Circle, Suite 102.

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What is the utility's billing cycle?

Bills are issued monthly and each statement covers a period of 27 to 33 days. Read more information about billing and account status classifications.

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Can we pay automatically from our checking or account?

Yes. In order to have your monthly bill automatically deducted from your checking account, fill out and submit our automatic payment application.

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Can we pre-pay our account?

Yes. Payments above the amount shown on your bill will be credited to your account and applied against future activity.

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How can I find my account number?

Your account number is displayed in the upper right corner of your bill; it is below the invoice number and due date information.

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What is the base charge for a single-family home?

The average home is equipped with a three-quarter-inch meter, with a monthly base charge of $28.60 for water and $35.15 for wastewater. For complete rate information, please see our Service Rates page.

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Does AMUC provide irrigation water?

No. Ave Maria Stewardship Community District (AMSCD) is the provider of irrigation water for the town of Ave Maria. AMUC only provides potable (drinking) water, which is not allowed for irrigation purposes.

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Why does my AMUC bill have an irrigation charge?

AMUC's manages the AMSCD irrigation facilities and operations. In an effort to minimize costs to the residents of Ave Maria, AMUC bills water/sewer service and AMSCD irrigation service on a single statement. All monies collected for irrigation charges are forwarded to AMSCD and no money is retained by AMUC.

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My AMUC bill doesn't have an irrigation charge. Is this a mistake?

Not necessarily. Not all residents of Ave Maria receive their irrigation water directly from AMSCD. Rather, some developments within the community (i.e. Del Webb) receive irrigation water on a bulk basis which is then distributed to the residents through facilities installed by the homeowners association. In this case, only the homeowners association receives an irrigation charge from AMSCD and residents within the association are likely charged through their dues/fees.

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If we leave for the summer or an extended trip, do our bills stop?

No. Even if the water is turned off, base charges for water and wastewater service continue to apply.

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If we're away for an extended time, can our bill be sent to a different address?

Yes. Please contact our office via email, phone, or place a note on your payment stub. We can be reached at 239.348.0428 or contactus@amuc.com.

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If we sell our property or move, what information should we provide to Ave Maria Utility Company? How far in advance should we call?

Five business days before the property closing or the move, please have your realtor fax the following information to us at 239.348.3740:

  • The closing or moving date
  • The first page of your closing disclosure
  • Your name, phone number, and mailing address for the final bill

This information can also be provided by phone at 239.348.0248.

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Can I pay by credit card? Are there fees associated with paying by credit card?

Credit card payments are accepted however; please note there is a 2.85% non-refundable convenience fee for all credit/debit card transactions. Convenience fees are not charged by Ave Maria Utility Company, LLLP, and will not be reflected on payment receipts.

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Do you charge security deposits?
Yes. Residential accounts are charged deposits for water and wastewater. Deposits are refundable after 23 months of service, based on good payment history or within 30 days after termination of service.

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What should be done to maintain my irrigation system?

Your filter should be cleaned regularly. For more information on how to service your filter click HERE

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Are deposits due immediately?

No, deposits can be billed on the first bill.

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Can you give me an average of what my bill will be?

Please see the bill calculator.

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Do I need a water softener?

Water softener are a preference, it is entirely up to each individual resident.

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Will I receive a different bill for each property I own?

Yes, there are a few residents that are grandfathered but each residential account will only be billed for one service location.

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Where does the water come from?

The Florida Aquifer System.

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I lost or didn’t receive my bill, how do I find out how much I owe?

You can log onto www.amuc.com and go to “pay my bill”. Register and you will have access to current balances and bill history.

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What services to you supply?

Water, Sewer, and Irrigation.

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Why is my bill so high?

Every bill / service location is different. Check usage, call the office for further assistance.

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Why do I pay a deposit?

Deposits are charged to ensure payment on account upon sale / rental of a residential property.

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AVE MARIA UTILITY COMPANY | 5076 Annunciation Circle, Suite 102, Ave Maria, FL 34142